FAQ

WHERE DO I CHECK-IN?

Up to you. You can come downtown Holland Friday evening, July 20, and stop by Our Brewing Company, 76 E. 8th St., Holland. Or, you can just pick it up on Saturday morning at the start.

CAN I CHECK-IN FOR, AND PICK UP MATERIALS FOR A FRIEND?

Yep.

WHAT AM I PICKING UP, EXACTLY?

Each rider is required to wear a (new! cool! not paper!) bracelet for the duration of the ride. This helps us identify you on the road, and at our rest stops to ensure only registered riders are enjoying the goods there.

You can also pick up a map and/or tip sheet for the course of your choosing.

We’ll send cool sponsor stuff out in our ‘before you ride’ email the week of July 15.

WHAT ARE THE ROUTES?

Check out the ride day page for the maps and GPS files.

I NEED TO CANCEL MY REGISTRATION. CAN I GET A REFUND?

The H100 has longstanding partnerships with several charities who help us manage the event. In return, your registration fees become donations for these charities. These groups procure food based on our registration trends, and we cannot adjust our guarantees. So, no refunds. We are though, happy to transfer your registration (at no charge) to anyone else. Just shoot a note to ride@holland100.com with the new person’s name/email address/phone.

I CAN’T ADD A T-SHIRT TO MY ONLINE REGISTRATION ANYMORE. CAN I STILL GET A SHIRT?

Maybe. We have to order shirts a few weeks out, so we close online sales of them to ensure we don’t over-commit. We do purchase several extras of all sizes. Your best bet is to show up on Friday night at Our Brewing Company to see what we’ve got available.

HOW EARLY/HOW LATE CAN I START RIDING?

In order to keep everyone safe and having fun, we STRONGLY recommend that faster, more serious cyclists, start as close to 7:00 a.m. as possible. You can start earlier, but you do so with the knowledge that you may hit our rest stops before they’re fully set-up and ready for you.

Those riding shorter routes (18 and 36 miles) may start later in the morning. We recommend all riders hit the course no later than 10:00 a.m.

The course closes at 5:00 p.m. At that time, all SAG support and signage will be pulled.

WHAT IS THERE TO EAT + DRINK?

At the start: Granola bars, fruit, water jugs to fill up your own bottles

At the breakfast stop: Pancakes, fruit, bagels, hot and cold coffee from Simpatico

At the other 3 stops: Meat & cheese roll-ups, PB&J, pretzels, fruit, granola and other ride day staples

I’VE GOT A DIETARY RESTRICTION (GLUTEN, DAIRY, ETC.). WILL YOU HAVE FOOD FOR ME?

Our team of volunteers and donors do their best to provide options for all riders. That being said, if you have a severe allergy, we recommend bringing your own food on the ride. We do our best to avoid cross-contamination, but we cannot guarantee it. If you’re worried about, please bring your own food with you. If you would like to make arrangements for the food to be at the stop for you, send a note to ride@holland100.com and let’s talk.

WHAT IF SOMEONE I’M WITH HAS A FLAT TIRE, CRASH, OR OTHER INCIDENT?

1. Secure the scene. If you can, move safely off the road, and if possible be sure you’re still visible to cars. If you can’t move from the road, ensure other riders stop to help alert cars to stop.

2. If it’s a flat tire or other mechanical issue that you don’t have the supplies or know-how to fix, please note your location (a great tip is to open a map app on your phone and screen shot your current location) and then call or text the number on your map/tip sheet. We’ll dispatch the nearest SAG vehicle to come help you, and if necessary, transport you and your bike to the nearest rest stop for bike mechanic help. Please note, SAG cannot transport tired riders--only those with legitimate mechanical issues.

3. If it’s an injury, assess the situation. If it’s an emergency, dial 911 immediately. If it’s less severe, call the dispatch number and let’s talk about how best to help you. There are self-serve first-aid kits at all rest stops for minor injuries.